Refunds
Updated 7 November 2026
What can be refunded
We provide a rental service rather than sell goods, so a refund here means money back: rent for a rental that was cancelled or ended early, and the deposit. How to return the car itself is in Delivery and return.
How we refund
A card payment is refunded only to the same card. A cash payment is refunded in cash or by bank transfer. We issue the refund within 5 working days once the amount is settled; your bank may take up to 10 more working days to credit it.
Deposit
The deposit is returned after the car is returned and inspected. If there is damage, fines, tolls or other amounts under the agreement, we deduct them from the deposit and send you the calculation. Fines sometimes arrive some time after the rental, so the agreement lets us hold part of the deposit until they are settled.
If you disagree
Write to us at info@sun-cars.com or in the app. We will reply and show the calculation.